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Business Administration Level 3 Apprenticeship

Level 3 Advanced Apprenticeship in Business and Administration

This qualification is for individuals who are working in business and administration. The aim of this qualification is to provide you with the skills, knowledge and competencies to support business systems, processes and services and to be able to contribute to making businesses more efficient and productive. This course is perfect for you if you work in the following roles: administration officer, administration executive, administration team leader, office supervisor, personal assistant and secretary.

The course is primarily delivered in the workplace with on and off the job guided learning.    


To be eligible for the apprenticeship you must:

-  be 19 years of age or more

-  hold a valid national insurance number

-  have lived in the UK or EU for the last 3 years

-  have a paid contract of employment and work 16 hours a week or more

-  not hold any qualification at level 4 or above


Duration:  15 to 18 months. 


Framework details: Level 3 NVQ Diploma in Business and Administration, Level 3 Certificate in Principles of Business and Administration, Functional Skills at Level 2 (English, Mathematics and ICT), Employee Rights and Responsibilities and Personal Learning and Thinking skills.


The Level 3 NVQ Diploma is made up of 4 Mandatory Units (13 credits) and a selection of Optional Units (totalling 27 credits from the remaining 66 Optional Units in Group B and 28 Optional Units in Group C).


Delivery: The competency qualification is achieved through an assessed portfolio (paper or electronic) of evidence.  Other components are achieved through workbooks, paper and online tests.


Mandatory Units Group A:

    • Manage own performance in a business environment
    • Evaluate and improve own performance in a business environment
    • Work in a business environment
    • Communicate in a business environment


Sample of Optional Units:


Optional Units Group B:

    • Solve business problems
    • Contribute to decision-making in a business environment
    • Supervise a team in a business environment
    • Supervise an office facility
    • Contribute to running a project
    • Plan and organise an event
    • Plan and organise meetings
    • Organise business travel or accommodation
    • Deliver, monitor and evaluate customer service to internal customers
    • Deliver, monitor and evaluate customer service to external customers
    • Monitor and solve customer service problems
    • Organise and report data
    • Research information
    • Agree a budget
    • Manage budgets
    • Contribute to innovation in a business environment
    • Plan change for a team


Optional Units Group C:

    • Bespoke software
    • Data management software
    • Database software
    • Improving productivity using IT
    • Presentation software
    • Spreadsheet software
    • Word processing software


There is no requirement to take any credits from Group C, they can all come from Group B


Subject to funding and eligibility

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"We work closely with our Employers remaining as flexible as possible to ensure we meet the needs of the Employer as well as that of our Apprentices and Learners. The majority of our courses are delivered in the workplace in the form of blended learning packages and one to one training with the use of e-portfolios. However some Apprenticeships have drop in sessions provided for the Technical element and Functional Skills should the Apprentice/Learner want or require additional support. "